Refund & Returns Policy

Refund & Returns Policy

Last updated: July 2026

At Aura Beauty Luxe, your satisfaction is important to us. Please read our policy carefully before making a purchase.

1. Returns Eligibility

Due to the nature of beauty and cosmetic products, we only accept returns under the following conditions:

  • The item is unopened, unused, and in its original sealed packaging
  • The return is requested within 7 days of delivery
  • Proof of purchase (order confirmation or receipt) is provided

We are unable to accept returns on opened, used, or damaged products for hygiene and safety reasons.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used beauty products
  • Items purchased on sale or at a discounted price
  • Gift cards
  • Items marked as final sale

3. How to Request a Return

To initiate a return, please contact us within 7 days of receiving your order:

We will respond within 2–3 business days with return instructions. Do not send items back without prior authorization.

4. Return Shipping

Return shipping costs are the responsibility of the customer unless the item received was incorrect or defective. We recommend using a trackable shipping method, as we cannot be held responsible for items lost in transit.

5. Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to reflect the credit.

6. Exchanges

We do not offer direct exchanges. If you would like a different product, please return the eligible item for a refund and place a new order.

7. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no additional cost to you.

8. Contact Us

For any questions regarding returns or refunds, please reach out to us at hello@aurabeautyluxe.co.za.