Shipping Policy
Welcome to Aura Beauty Luxe! 💗✨
We’re committed to making your shopping experience as easy and enjoyable as possible. This Shipping Policy explains how we process and deliver your orders.
1. Order Processing
All orders are carefully prepared and packaged by Aura Beauty Luxe before being handed over to our delivery partner.
Orders are generally processed within [1–3 business days] after payment has been successfully received.
Please note that orders placed on weekends or public holidays will begin processing on the next business day.
During busy periods, promotions, product launches, or holidays, processing times may be slightly longer. We appreciate your patience and understanding.
2. Delivery Within South Africa 🇿🇦
We currently offer delivery to addresses within South Africa.
Once your order has been dispatched, you will receive your tracking information, where applicable, so that you can follow the progress of your delivery.
Estimated delivery times are:
- Major cities and metropolitan areas: [2–5 business days]
- Outlying or remote areas: [3–7 business days]
Delivery times are estimates and are not guaranteed, as delays can occasionally occur due to courier operations, weather, public holidays, incorrect address information, or circumstances outside of our control.
3. Shipping Fees
Shipping fees are calculated at checkout based on your delivery address, order size, and/or the applicable delivery service.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Free shipping: [Add your free-shipping threshold here, if applicable.]
4. Tracking Your Order
Once your order has been dispatched, we will provide tracking information where available.
Please allow some time for tracking information to become active after your parcel has been collected by the courier.
If your tracking information has not updated for an extended period, please contact us so that we can assist you.
5. Incorrect or Incomplete Delivery Information
Please make sure that your delivery details are correct before completing your order.
Aura Beauty Luxe cannot be held responsible for delays or additional delivery costs caused by incorrect, incomplete, or outdated information provided at checkout.
If you notice an error in your delivery information after placing your order, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee that changes can be made once an order has been processed or dispatched.
6. Missed Deliveries
Our courier may attempt to contact you or make additional delivery attempts if you are unavailable.
If a parcel cannot be delivered because the recipient is unavailable, the address is incorrect, or the courier is unable to gain access to the delivery location, additional delivery arrangements or fees may apply.
7. Delayed or Lost Packages
Although we work with reliable delivery partners, delays can occasionally happen.
If your order appears to be significantly delayed or you believe your parcel may be lost, please contact Aura Beauty Luxe with your order number and tracking information.
We will work with the relevant courier to investigate the shipment and provide you with an update.
8. Damaged Packages
We carefully package our products before dispatch.
If your parcel arrives visibly damaged, please take photographs of the packaging and the products before disposing of anything and contact us as soon as possible.
We may request photographs or additional information to help us investigate the issue with the courier.
9. International Shipping
At this time, Aura Beauty Luxe ships within South Africa only, unless otherwise stated on our website.
If international shipping becomes available in the future, this policy will be updated accordingly.
10. Public Holidays and Peak Periods
Delivery and processing times may be longer during South African public holidays, promotional periods, Black Friday, festive seasons, or other periods of unusually high order volumes.
We will do our best to communicate any significant delays where possible.